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Product-Specific Questions or Comments
If you are an existing customer, please log into your client portal and take advantage of our convenient self-service options. You can find links to all of our client portals by clicking on the "Login" menu in the top navigation bar.
Important Note: For security purposes, we are unable to receive private policy information via our online contact form or respond to such inquiries via electronic mail. For immediate service, please contact us via the phone numbers listed below.
If you were recently affected by a natural disaster, please view our disaster relief notices.
contact us online| Life Insurance Toll free: (800) 347-7787 6 a.m. to 5 p.m. Monday - Friday, Pacific Time |
Regular Mail: P.O. Box 2030 Omaha, NE 68103-2030 Overnight Mail: 6750 Mercy Rd, 5th Floor Omaha, NE 68106 |
| Life Insurance - Lynchburg Operations (If your policy number has a prefix of “2L….”) Toll free: (844) 276-0193 6 a.m. to 5 p.m. Monday - Friday, Pacific Time Initiate a claim online |
Regular Mail: Pacific Life Insurance Company – Lynchburg Operations PO Box 2873 Omaha, NE 68103-2873 Overnight Mail: Pacific Life Insurance Company – Lynchburg Operations 6750 Mercy Rd, Ste B Omaha, NE 68106 |
| For group life insurance policies offered through employers, please refer to the Workforce Benefits contacts. | |
| Fixed and Variable Annuities (Contract Owners) - Pacific Life Toll free: (800) 722-4448 6 a.m. to 5 p.m. Monday - Friday, Pacific Time Fixed and Variable Annuities (Financial Advisors) - Pacific Life Toll free: (800) 722-2333 6 a.m. to 5 p.m. Monday - Friday, Pacific Time Registered Investment Advisors (RIA) Fixed and Variable Annuities – Pacific Life Clients: (800) 722-4448 Advisors: (833) 953-1863 6 a.m. to 5 p.m. Monday- Friday, Pacific Time Fixed and Variable Annuities for New York (Contract Owners and Financial Advisors) - Pacific Life & Annuity Toll free: (800) 748-6907 |
Regular mail: P.O. Box 2378 Omaha, NE 68103-2378 Overnight Mail: 6750 Mercy Rd, 4th Floor, RSD Omaha, NE 68106 Pacific Life & Annuity Company (Retirement Solutions Division): P.O. Box 2829 Omaha, NE 68103-2829 Toll free: (800) 748-6907 |
| Structured Settlements Annuities Toll free: (888) 728-5611 Fax: (402) 479-0102 5:30 a.m. to 2 p.m. Monday - Friday, Pacific Time |
Regular Mail: P.O. Box 84307 Lincoln, NE 68501-4307 Overnight Mail: 777 Research Drive, Suite 219 Lincoln, NE 68521-5315 |
| Pension Plans Retirement Annuities Toll free: (833) 702-1617 Fax: (469) 788-7137 8:00 a.m. to 5:00 p.m. Monday - Friday, Central Time |
Regular Mail: Pacific Life P.O. Box 25189 Lehigh Valley, PA 18002-5189 Overnight Mail: Pacific Life 1530 Valley Center Parkway Bethleham, PA 18017 |
| Workforce Benefits (members/insureds) Toll free: (855) 810-3301 5 a.m. to 5 p.m. Monday - Friday, Pacific Time Workforce Benefits (financial professionals/brokers) Toll free: (855) 810-3323 5 a.m. to 5 p.m. Monday - Friday, Pacific Time |
Workforce Benefits (employers/plan administrators) Toll free: (855) 810-3302 5 a.m. to 5 p.m. Monday - Friday, Pacific Time |
| For pension plans, please refer to the Pension Plans contacts. | |
| Real Estate Toll free: (800) 800-7646 |
Regular Mail: P.O. Box 9000 Newport Beach, CA 92658-9030 Overnight Mail: 700 Newport Center Drive Newport Beach, CA 92660-6397 |
General Inquiries, Investor Relations, Human Resources, Service of Process
contact us online| General Questions or Comments | |
| Toll free: (800) 800-7646 8 a.m. to 5 p.m. Monday - Friday, Pacific Time |
Corporate Headquarters Regular Mail: P.O. Box 9000 Newport Beach, CA 92658-9030 Overnight Mail: 700 Newport Center Drive Newport Beach, CA 92660-6397 |
| Service of Process | |
| Instructions for serving Pacific Life can be found here. | |
Subsidiaries & Affiliates
| Pacific Select Distributors, LLC Toll free: (800) 800-7646 |
Pacific Life Re Limited +44 (0)20 7709 1700 http://www.pacificlifere.com |
Mailing & Physical Addresses
| Newport Beach - Headquarters | |
| Mailing address: P.O. Box 9000 Newport Beach, CA 92658-9030 |
Physical address: 700 Newport Center Drive Newport Beach, CA 92660-6397 |
| Visitors should enter the building through the main entrance located on the south side. | |
| Omaha | |
| Mailing address: 6750 Mercy Road Omaha, NE 68106 |
Physical address: 6750 Mercy Road Omaha, NE 68106 |
| Lynchburg | |
| New Business: Regular Mail: Pacific Life Insurance Company – Lynchburg Operations PO Box 2869 Omaha, NE 68103-2869 |
Customer Service: Regular Mail: Pacific Life Insurance Company – Lynchburg Operations PO Box 2873 Omaha, NE 68103-2873 |
| Overnight Mail: Pacific Life Insurance Company – Lynchburg Operations 6750 Mercy Rd, Ste B Omaha, NE 68106 |
Licensing & Commissions: Regular Mail: Pacific Life Insurance Company – Lynchburg Operations PO Box 2375 Omaha, NE 68103-2375 |
Report a suspicious email
| Report a Suspicious Email That Uses Pacific Life's Name |
| If you received an email that appears to be from Pacific Life but you suspect may be fraudulent, please forward it to us immediately at reportabuse@pacificlife.com. In order to help us analyze the email in question, please follow these instructions when forwarding the email to us: Suspicious Email Forwarding Instructions. |