Discover financial solutions that protect your future and provide peace of mind. Whether you're exploring annuities, life insurance, or understanding employee benefits through your workplace, Pacific Life offers resources and products designed to meet your personal and family goals.

Support your workforce with innovative employee benefits and retirement solutions. Pacific Life partners with business owners, benefits administrators, and pension fund managers to create customized programs that attract and retain top talent while securing their financial future.

Simplify complex retirement and pension risk management with our tailored solutions for large organizations. Pacific Life specializes in working with institutions to address their unique challenges, offering expertise in pension de-risking and strategic retirement planning for a more secure future.

Empower your clients with confidence by leveraging Pacific Life’s comprehensive portfolio of financial products. From annuities to life insurance, we provide the tools, resources, and support to help financial advisors and brokers deliver exceptional value and long-term results.

  • Individuals

    Discover financial solutions that protect your future and provide peace of mind. Whether you're exploring annuities, life insurance, or understanding employee benefits through your workplace, Pacific Life offers resources and products designed to meet your personal and family goals.

  • Employers

    Support your workforce with innovative employee benefits and retirement solutions. Pacific Life partners with business owners, benefits administrators, and pension fund managers to create customized programs that attract and retain top talent while securing their financial future.

  • Institutions

    Simplify complex retirement and pension risk management with our tailored solutions for large organizations. Pacific Life specializes in working with institutions to address their unique challenges, offering expertise in pension de-risking and strategic retirement planning for a more secure future.

  • Financial Professionals & Brokers

    Empower your clients with confidence by leveraging Pacific Life’s comprehensive portfolio of financial products. From annuities to life insurance, we provide the tools, resources, and support to help financial advisors and brokers deliver exceptional value and long-term results.

Workforce Benefits Claims

A FAST AND SIMPLE CLAIMS PROCESS

See how it works.

Pacific Life makes the claims process easy and hassle-free. Friendly and compassionate, too.

When an event happens, like an injury, sickness, hospital visit, or the loss of a covered dependent, you tell us what happened in your online portal or by phone at (855) 810-3301. We automatically set up and handle all relevant claims related to your event, so you don't have to fill out multiple forms. With dental and vision services, in-network providers typically will submit claims on your behalf.

Plus, our support team is always here to help during these important moments.

Start A Claim Online

Your Claim: Online or phone preferred, but mail, fax, or email options available with PDF forms below.

Dental

When you visit an in-network provider, your provider typically submits the claim for you. If you do choose to visit an out-of-network provider, you may need to pay during the visit and then submit a claim for reimbursement. If this occurs, download the out-of-network claim form and follow the included instructions.

Vision

When you visit an in-network provider, you do not have to submit a claim. If you do choose to go out-of-network and your plan has out-of-network benefits, you will need to pay during the visit and then submit a claim for reimbursement. To access the out-of-network claim form, sign in to your portal.

Group Term Life and AD&D

Pacific Life is here to support you through challenging times with flexible options to start your claim. You can sign in to your portal or call us at (855) 810-3301. To help you prepare the necessary documents, you can also download the appropriate claim package and follow the instructions inside:

  • Beneficiary Claim Package: For use by a beneficiary or group life insured who has experienced a loss. For Beneficiaries | For Employers
  • Accelerated Benefit Option Package: For use by a group life insured who has been diagnosed with a terminal illness and wants to receive a portion of their life insurance while living. For Employees | For Employers
  • Dismemberment Claim Package: For use by a group life insured with accidental death and dismemberment (AD&D) coverage who needs to file a claim for dismemberment due to an accident. For Employees | For Employers
  • Authorization for Release of Claim Information: For use by the claimant to designate an individual or entity to speak with Pacific Life on their behalf. For Claimants
  • Waiver of Premium While Totally Disabled Claim Package: For use by the claimant to have their premium waived while disabled. For Claimants
Short-Term Disability

With Pacific Life, you can start a claim with the guided online process in your portal or by calling us at (855) 810-3301. We use an innovative event-based approach to automatically create all applicable claims from one initial claim submission, ensuring we maximize your benefits. This saves you considerable time by eliminating the need to enter duplicate information. As you begin, it may be helpful to have certain information ready including names and contact information for doctors, treatment dates, and your last day worked.

You may also download the Group Disability Claim Statement Package.

Long-Term Disability

With Pacific Life, you can start a claim with the guided online process in your portal or by calling us at (855) 810-3301. We use an innovative event-based approach to automatically create all applicable claims from one initial claim submission, ensuring we maximize your benefits. This saves you considerable time by eliminating the need to enter duplicate information. As you begin, it may be helpful to have certain information ready including names and contact information for doctors, treatment dates, and your last day worked.

You may also download the Group Disability Claim Statement Package.

Accident

With Pacific Life, you can start a claim with the guided online process in your portal or by calling us at (855) 810-3301. We use an innovative event-based approach to automatically create all applicable claims from one initial claim submission, ensuring we maximize your benefits. This saves you considerable time by eliminating the need to enter duplicate information. As you begin, it may be helpful to have certain information ready including names and contact information for doctors and treatment dates.

You may also download the Group Accident Insured/Patient Claim Statement Package and Wellness Insured/Patient Claim Statement Package

Critical Illness

With Pacific Life, you can start a claim with the guided online process in your portal or by calling us at (855) 810-3301. We use an innovative event-based approach to automatically create all applicable claims from one initial claim submission, ensuring we maximize your benefits. This saves you considerable time by eliminating the need to enter duplicate information. As you begin, it may be helpful to have certain information ready including names and contact information for doctors and treatment dates.

You may also download the Group Critical Illness Insured/Patient Claim Statement Package and Wellness Insured/Patient Claim Statement Package

Hospital Indemnity

With Pacific Life, you can start a claim with the guided online process in your portal or by calling us at (855) 810-3301. We use an innovative event-based approach to automatically create all applicable claims from one initial claim submission, ensuring we maximize your benefits. This saves you considerable time by eliminating the need to enter duplicate information. As you begin, it may be helpful to have certain information ready including names and contact information for doctors and treatment dates.

You may also download the Group Hospital Indemnity Insured/Patient Claim Statement Package and Wellness Insured/Patient Claim Statement Package.

 

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